MANAGEMENT DIRECTORY

Yvette Blough

Customer Service Representative

I first joined Malloy in the bindery department through a "temporary" service in December 1985. I became a full time employee after three months. For the next eight years I did a number of different jobs in the bindery, including being the bindery office coordinator. The coordinator made sure that all the parts and materials for a title are in place in the bindery along when a job is due to be bound. My experience in the bindery gave me a thorough understanding of book binding and an appreciation for hard work.

In 1994, Malloy needed someone to coordinate the flow of work that, for one reason or another, had to be outsourced to one of our vendors, and I was selected for the assignment. While in that position I became the backup for the scheduler and got the chance to be a backup CSR. The scheduling experience has helped me understand both the possibilities and constraints of the manufacturing process, as well as the stress of being scheduler. I really enjoyed the contact with the customers as well as giving them the service needed to help Malloy and customers succeed. When the opportunity arose to become a CSR in December 1999, I was pleased to accept.

I currently work as both our Outside Bind Coordinator and a CSR. I work with one of our largest customers in New York and a handful of customers in New England and the Midwest.