MANAGEMENT DIRECTORY

Beth Drake

Customer Service Representative

I became interested in Graphic Arts in high school and worked co-op at a competitor down the street from Malloy. After giving college a try for a couple of years, my brother, who at the time worked at Malloy, called to say they were looking for a platemaker. He knew I had platemaking experience from my co-op years and encouraged me to come in and apply. I did and became the first female platemaker Malloy ever hired.

I spent about six months in the plateroom before moving into our Prepress QC department. In 1982 I moved into what was then called Order Entry, but is now called Book Engineering. In Book Engineering I wrote work orders for the plant, I helped develop new computer programs, and wrote procedures for those programs.

In 1992, I began to fill in for CSR's when they were out of the plant. I really liked working with customers and found my experiences at Malloy came in handy as a CSR. During this time I had an opportunity to work with our Pricing Department and gain a better understanding of how our estimates are done.

I became a full-time CSR in 1998 and have thoroughly enjoyed the friendships I have developed with customers ever since. Most of the publishers I work with are located in New England.