MANAGEMENT DIRECTORY

Lois Thompson

Customer Service Representative

Prior to becoming a CSR in 1992, I performed a number of different jobs at Malloy and saw several technologies come and go. I first worked on second shift in our Camera Department processing film. I also helped out in the bindery from time to time doing a number of different jobs.

In 1973 I handled scheduling for the plant manager. At that time we didn't schedule with the help of computers; we collected tags each day from the various departments and placed them on a schedule board in order of priority. A year later I moved to a job helping our computer programmer with Malloy's first computer. We actually leased computer time from Eastern Michigan University, and started doing estimates and inputting time cards on the computer.

In 1976, I became a Book Engineer in what was then called Order Entry. Two years later I was promoted to Supervisor of Order Entry and held that position for fourteen years until I moved into my present role as CSR.